We have received wonderful feedback since we announced to our user community late last year that we would not increase our pos software support fees in 2009.  Continued growth of our user community has enabled us to make this decision.

Maintaining up to date software is crucial for retailers, especailly in marketplaces where suppliers continue to evolve standards.  Out of date software means a retailer cannot access the latest efficiencies.  Our software support coverage includes the provision of software updates including a full backup copy of the updates software on CD for safe keeping.

The other aspect of our approach to support fees which is important is transparency around the actual fees.  We have a published fee structure based on the software in use.  This provides our users peace of mind that they will pay the same as another retailer nearby.  One of our competitors has a mate’s raates policy which sees less well connected users pay sometimes double that paid by a better connected (mate) user.