Simon May, our Technical Services Manager, received a call for help just after 2am last night.  While he could have easily left the issue until this morning when our office team starts arriving at 6am, he drove in from home so that the business involved suffered no disruption.  Simon made this decision himself based on how he would want to be treated in a customer service situation.  Putting the needs of others ahead of himself in this way makes Simon a hero in my book.  We are very lucky to have him on our team.