The real advantage for point of sale software users
mark on November 3, 2009 6:53 AM
The Tower AdvantageTM is a valuable point of difference we offer retailers using our Point of Sale software. It is a mix of products and services which truly define the Tower offer Available to every Tower Systems customers, the Tower AdvantageTM package includes:
- Weekly online training workshops. Delivered through our own Training Academy and accessible from any computer and use a phone for toll free access to audio participation.
- Online training videos. Fresh training content for retailers and their employees. Learn how to use the Tower Systems software from the experts the right way. Save time. Reduce mistakes. We are loading new training video content regularly.
- Fresh advice sheets. Better than a user manual, these advice sheets step you through functions of the software point by point. The content is regularly updates and peer reviewed.
- Weekly user email. With software use tips and advice - helps you get more from the system.
- Monthly print newsletter. Something to share with everyone in your business using our software. Advice, tips and news relating to the Tower POS software.
- User meetings. We host sixty user meetings a year in capital cities and major regional centres. These provide an excellent face to face learning opportunity as well as a feedback focus point.
- New owner training. If you sell your business, the new owner gets a full day of training free before or after take over. This free training makes the handover easier.
- Business check. Send us your backup and we will check out your business and provide confidential and insightful feedback on what we see compared to other businesses running our software.
- Theft check. We dig deep behind the scenes in your data and look for evidence of fraud. This work has resulted in us being called on to provide expert evidence in prosecutions.
- Sales benchmark studies. We collect data from over 100 retailers and collate and compare this to provide a comprehensive sales benchmark report. We do this between two and four times a year.
- Business partner. We are there to help you however we are able from our Managing Director to one of our Help Desk team members. If we can help you we will even if it has nothing to do with our software.
- Free software offers. From time to time we offer Tower AdvantageTM customers access to free software. For example, a year ago we provided them with free marketing software valued at $795.00. No need to purchase anything else, just genuinely free software.
The Tower AdvantageTM program is the most comprehensive program of its kind, delivering access to all of these services and facilities for no additional charge beyond a competitively priced and optional software support fee.
By calling this the Tower AdvantageTMwe are giving a key point of difference, beyond our software, a name which encapsulates the value proposition. Tower Systems customers do have an advantage.
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