Answering a customer query right the first time saves time and money in retail. This is where good Point of Sale (POS) software plays an important role in improving retail efficiency.

Our Tower Systems Point of Sale software makes answering questions at the counter easy. Thanks to appropriate security, employees can access parts of the software appropriate to the need of their role.

Using our POS software, retail employees can quickly answer many different questions and queries:

• Check prices. This can also include a margin check if appropriate security is available.
• Check location. In multi store situations we can easily identify where stock is located so it could be moved for a customer request.
• Find stock availability. This includes a smart advanced stock search facility.
• Record orders.
• Check account status.
• Process LayBys.
• Process account payments.
• Advise when an item (including a magazine) is due in.
• When an item was purchased. This can be helpful if verifying a sale when a receipt is not available.
• Reprinting a receipt.

Helping retailers improve customer service at the counter can improve customer throughput, perceived customer service and time efficiency. The business benefits, employees are happier and customers are happier.