ePay outage affects mobile phone top-ups
mark on January 27, 2010 1:03 PM
The ePay server is currently down making phone recharge and other products from ePay through our software and other software unavailable. It is expected to be back online by around 2pm.
UPDATE (2:45PM) ePay has advised that their server is back up and running.
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epay had an outage yesterday impacting retailers connecting to epay via the Internet with both our primary and secondary sites impacted.
The Issue impacted internet connectivity only - core systems operated normally and retailers connecting via our terminal network and those integrated retailers utilising dedicated links were un-affected.
This service issue lasted about 100 minutes in total and epay is working with its data services provider to establish the cause of the outage and corrective action needed.
epay regrets the impact on customers and we are reviewing the incident to assess any corrective actions needed to minimise risk of recurrences.
epay has a long track record of delivering exceptional up-time and consistently delivers well over 99.8% availability to its customers
For any further queries please contact our customer service team 1300-301-408
Natasha Stralow
Marketing Manager - epay
http://www.epayaust.com.au
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