Easy POS software support access
Mark on February 15, 2013 6:39 AM
We understand the importance of easy access to Point of Sale software support. This is why we provide multiple entry points and a documented and respected escalation process.
There is no better indication of us standing behind our software and support than the publishing of direct contact details for our company owner. This shows we mean business.
Here are our support contact details – including local numbers customers are welcome to call – we switch the call to where we have people available to deal with the query.
Monday to Friday: 7 am – 6 pm 03 9524 8000.
- Sydney: 02 9525 6444 Mon-Fri.
- Brisbane: 07 3136 6888 Mon-Fri.
- Perth: 08 6317 0207 Mon-Fri.
- Adelaide: 08 8121 3366 Mon-Fri.
Saturday: 7.30am to 3pm 03 9524 8000
After Hours: 0418 554 963; 0418 528 577; 0419 842 334
Fax: 03 9524 8099
Email: firstname.lastname@example.org Emails responded between 8am and 5 pm Monday to Friday. For questions suited to email answers only.
SUPPORT ESCALATION PROCEDURE: Our help desk is always your first port of call. If you are unhappy with progress please escalate to our Customer Service Manager. If you are unhappy with their response please contact our COO, Gavin Williams email@example.com or our CEO: Mark Fletcher 0418 321 338 firstname.lastname@example.org.
Footnote: we don’t use an automated phone system. We prefer to provide human access for directing your call.