POS software company leadership team accessibility builds a stronger customer connect
Mark on March 19, 2013 7:29 AM
Tower Systems is unique in the POS software space in that it openly polishes the contact details for its leadership team. Rather than making customers jump through hoops to find out who to speak to about a confidential matter or for high level business assistance, the company encourages direct contact by publishing phone and email details.
Customer newsletters, emails and the company website all include the details including those of the company CEO. This accessibility is unprecedented in the small business software space where senior management tend to hide and company contact is usually only through a general email or phone contact point.
Retail is a personal business and if you don’t want to be customer facing you should not be in retail.